Shipping policy

Shipping area

Nature Avenue currently ships exclusively within Belgium. Shipping to the Netherlands, Luxembourg and other EU countries is being prepared and will be available in the future.

Shipping costs

Orders from €39: free shipping

Orders under €39: €4.95 shipping cost

The shipping costs are clearly shown during checkout, before payment.

Processing time

We process orders on business days (Monday to Friday, excluding public holidays).

Orders placed before 2:00 PM on business days: shipped the same day

Orders after 2:00 PM or at the weekend: shipped the next business day

During peak times (Christmas period, launches, promotions), processing time may extend to 2 business days. We do everything we can to inform you of this in good time.

Delivery time

After shipment, your order is delivered by bpost. The usual delivery time within Belgium is 1 to 2 business days.

Please note that this is an indicative time. In exceptional circumstances (extreme weather, strikes, technical problems at the carrier), delivery may take longer. Nature Avenue is not responsible for delays caused by the carrier.

Track & trace

As soon as your order leaves the warehouse, you will receive a track & trace link by email. This allows you to follow your parcel to your front door.

Didn't receive an email? First check your spam or promotions folder. If you can't find it there either, contact us via info@natureavenue.be and we'll resend your details.

Delivery address

Your order is delivered to the address you provided. If you are absent, bpost will attempt delivery again, or leave a collection notice for the nearest post point.

After 14 days of an uncollected delivery, your order is returned to Nature Avenue. In that case we will contact you for a new shipment — any additional shipping costs may be charged.